🔁 Return & Refund Policy

At BabyKo, customer satisfaction is very important to us—especially when it comes to baby products.

1. Return Eligibility

Returns are accepted only in the following cases:

Product received is damaged

Product received is defective

Wrong item was delivered

You must raise a return request within 48 hours (2 days) from the delivery date.

2. Return Conditions

The product must be unused and in its original packaging.

Clear images/video proof of the issue must be provided.

Return requests made after 48 hours of delivery will not be accepted.

3. How to Request a Return

To request a return, please contact us at:

📧 Email: contact@babyko.store 

Include:
Order number
Clear photos/videos of the product
Description of the issue

💰 Refund Policy

Once your return is approved and the product is received (if applicable), the refund will be processed.

Refunds will be credited within 5–7 working days to the original payment method.

In case of Cash on Delivery (COD) orders, customers must provide bank details for refund processing.

❌ Non-Returnable Items

Used products

Products without original packaging

Products reported after 48 hours of delivery

📞 Need Help?

For any questions or support, contact us at:

Email:

General Support : contact@babyko.store

Business / grievance : ravina@babyko.store 

Customer Queries : kanak@babyko.store

We’re always here to help you make parenting easier and safer with BabyKo ❤️